77ac's Privacy Policy

1 Introduction & Commitment

77ac ("we", "our", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. We believe that every user's personal information is extremely valuable and protecting it is our fundamental responsibility.

This privacy policy will inform you about what types of information we collect while you use the 77ac website, why we collect it, how we use it, and under what circumstances it may be shared with third parties. This policy applies to all pages and services connected to our platform.

By using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

2 Types of Information Collected

77ac collects various types of information, detailed below:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number
• Current address
• Email address and mobile number

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account details (to process transactions)
• Deposit and withdrawal history
• Balance and bonus-related information

2.3 Usage Information

• Gaming history and list of preferred games
• Login time, date, and session duration
• User activity and navigation patterns

2.4 Technical Information

• IP address and device type
• Browser name and version
• Operating system information
• Information obtained from cookies and similar tracking technologies

3 How Information Is Collected

We collect your information in the following ways:

• Directly provided: You provide information yourself during account registration, identity verification, or when contacting customer support.
• Automatic collection: Information is automatically collected through cookies, log files, and analytics tools when you visit our website.
• Payment processing: When transactions are completed through bKash, Nagad, Rocket, and Upay, the necessary financial information is collected.
• Third-party sources: Certain information may be obtained from trusted third parties for fraud prevention and identity verification purposes.

4 Purpose of Using Information

77ac uses your information only for specific and legitimate purposes. The main purposes are described below:

4.1 Service Operation & Improvement

Your information is used to create and manage your account, process transactions, personalize your gaming experience, and resolve technical issues.

4.2 Security & Fraud Prevention

Technical and personal information is analyzed to ensure account security, detect unauthorized access, and prevent financial fraud.

4.3 Legal Compliance

Your information may be stored and used to comply with applicable laws, regulations, and directives from regulatory authorities.

4.4 Customer Support

Your contact information is used to resolve your questions and issues via live chat or email, and to provide necessary information.

4.5 Responsible Gaming Program

Usage-related information is analyzed to monitor users' gaming behavior, identify potentially risky situations, and provide assistance when needed.

5 Sharing Information with Third Parties

77ac does not sell your personal information. However, information may be shared with trusted partners in specific circumstances:

• Payment partners: Necessary financial information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology providers: Operational information may be shared with technology companies that help run our platform, but only under contract and subject to confidentiality terms.
• Game software providers: Technical information may be exchanged with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to ensure service delivery.
• Legal authorities: Information may be disclosed in response to court orders, investigations, or legal obligations.
• Fraud prevention agencies: Necessary information may be shared with specialized agencies to prevent financial crime and cheating.

We ensure that any information shared with third parties is always the minimum necessary and is exchanged under strict confidentiality agreements.

6 Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on subsequent visits.

6.1 Essential Cookies

These cookies are essential for the platform's core functions. They are used to maintain login sessions, verify security, and save language preferences.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our site. This information is used to improve the quality of our service.

6.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling certain essential cookies may limit some features of the website.

7 Data Storage & Security

77ac applies industry-standard technical and organizational measures to protect your information:

• SSL encryption: All information transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Access control: Only authorized staff may access your information, and only as required for their specific role.
• Data storage: Your information is stored on secure servers and backed up regularly.
• Regular security reviews: Our security systems are tested regularly and updated as needed.

7.1 Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Even after an account is closed, certain information may be retained for a set period for financial auditing and legal reasons.

7.2 Response to a Data Breach

If a data breach occurs for any reason, we will notify affected users as quickly as possible and take immediate steps to minimize the damage.

8 Your Rights

As a user of 77ac, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is inaccurate, you can request that it be corrected.
• Right to deletion: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You have the right to object to the processing of your information for specific purposes.
• Data portability: You may request your information in a structured, machine-readable format.
• Withdrawal of consent: You may withdraw your consent for any purpose you previously agreed to at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

9 Protection of Minors

77ac strictly refrains from providing services to anyone under the age of 21. Our platform is intended only for users aged 21 and above.

An age verification process is followed at the time of registration. If a minor accidentally creates an account, it will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects their child is using this platform, please notify our support team immediately.

10 Changes to the Policy

77ac may update this privacy policy from time to time. Changes may be made due to business changes, legal requirements, or improvements to the service.

If any significant changes are made, we will notify you via your registered email or through a notice when you log in to the platform. Continued use of the service after changes have been made will indicate that you have agreed to the updated policy.

The latest version will always be available on this page. See the "Last updated" date at the top of the page.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We give the highest importance to your privacy and always strive to respond to any request quickly and effectively. Stay with 77ac — safely and responsibly.